Voice logging or voice recording is the process of recording audio in a business situation. In a Call Center / BPO terms it is known as "agent monitoring" or "call logging"Voice logger is a digital multi-channel voice logging, call monitoring and call recording equipment.
Voice Logger Benefits
Whether you are in Sales & Telemarketing, Collections, or Customer Support in any vertical, *astTECS Voice Logger will help you store and track important correspondence for training as well quality assessment. If you wish to ensure service quality and highest customer satisfaction, *astTECS Voice Logger is flexible and pre-integrated solution is best for you.

• Record all calls- Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
• Search capability- Ease of searching through voice records without endless maze of menus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.
• Data Security- Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records.
• Multiple format support-The voice logs in MP3 format or GSM format.
• Ease of reporting and viewing-Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.
• Unified interface-Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.