FAQ
1. Why to buy from myOpenSourceStore?The primary reason IT organizations turn to open source is cost: open source software comes without licensing fees. Other reasons include getting the latest in innovation, source code control, and vendor neutrality.
|
My Account |
2. Why do I need a MyOpenSourceStore account?
|
3. What happens to the information I give you?Your information is protected under the terms of our Privacy Policy. During a transaction, your credit card information is encrypted for delivery to the card processing company. MyOpenSourceStore does not store your credit card information; instead we use a PCI-DSS compliant third party who holds customer billing information with the utmost security. |
4. What if I forget my password?Click on Login click “Password Forgotten “. Enter your email id. We’ll send a new password to the email address you provide. |
Purchasing |
5. How can I view my order history?To view your order history, go to your login account and select My Account. your order history will be displayed. |
6. What are the requirements for a purchase order (PO)?We do not offer credit terms for orders. Please order online or by phone with your credit card. To submit a corporate purchase order: Your organization may be asked to fill out a credit application to qualify for net terms. |
7. What are my purchasing options?You can buy online using a credit card, Direct Bank Deposit worldwide, PayPal, and Cheque/Money Order or place your order by phone, email a corporate purchase order. If you have questions please contact us: Email : info@myopensourcestore.comSkype : myopensourcestoreDirect Bank Deposit worldwide: Direct deposit can really make your life easier and reduce paperwork. With just a few forms, you can eliminate a lot of mailing. Just ask for direct deposit forms and get your accounts hooked up. PayPal: Your sensitive financial information is secured now. When you use PayPal to pay online, you provide only your PayPal email address. We receive payment from PayPal without ever seeing your financial information. Cheque/Money Order: Cheques need to be made payable to “abaTECS Systems Private Limited” and need to be sent to the address below: abaTECS Systems Pvt. Ltd.#1187, First Floor,12th B Main, HAL IInd Stage,Indra Nagar,Bangalore – 560008India |
Customer Support |
8. How will I receive my services?As soon as your order is discovered, MyOpenSourceStore Support Member will send you an email for scheduling time to deliver the services you requested. Please make sure you reply to it and provide the required details asked to serve you faster. As we have support staff located in several different time zone.
If you have any restrictions on the date/time of installation, please let us know in a support ticket when you submit your password information. We will do our best to comply with your schedule. Most support questions can be answered by online chat support in the website. Myopensourcestore Configuration Services help you to configure or customize your open source solution so that you can utilize the maximum out of it. MyOpenSourceStore provides the specialist to customize and configure selected opensource solutions as per your requirement. |
9. How do I contact for General Information?You can instant chat with live support online, support service is available online for any clarifications or instructions. Enquires information is available 24 hours a day by writing to info@myopensourcestore.com |
10. What if the service is not provided within the stipulated time?If there is no response within 48 hrs, solution from other vendor will be provide at the charge of 75% what customer has paid and will return the rest of the amount to customer. Or MyOpenSourceStore will give discount coupon of 25% on the open source products. Else, money will be refund to the customer |
Shipping |
11. When to expect the shipping delivery?Shipping rates and shipping types depend on package weight, distance and your order. Your orders will be shipped once we have received the payment for your product/services. As soon as your package has been shipped you'll receive the label/receipt number of the parcel via email. It would take 2-5 business days to receive your services, whereas hardware deliveries are subjected to case-by-case scenario. Customs and Import Duties InformationFor any hardware order, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. |
Consultant |
12. How an Individual or company is benefited joining myopensourcestore platform?Myopensourcestore is a trusted brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills.
|
13. How an Individual or company can join myopensourcestore?Visit our website, check for your expertise Category and Please send us mail attached with your short BIO about you or your company profile along with your company logo & also the rates charged by you for installation, configuration and enquires support. You can send your details to consultant@myopensourcestore.com or info@myopensourcestore.com
|
14. How the consultant or company gets paid after providing the services?
|