IVR A2
Product Description
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Key IVR Benefits
- Intelligent call routing allows your customers to reach the right agent every time.
- Integrate your IVR system with internal applications to improve your call center operations.
- Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
- Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
- Reduce idle time in your call center with outbound campaign management.
What to look for in an IVR solution
The best IVR solutions should do more than detect voice and keypad inputs. An IVR solution should be a critical application that can scale with your business needs. Below are just a few of the things you should look for in an IVR solution:- Simple management tools that make IVR changes in real-time.
- Scalability to handle a virtually unlimited number of calls.
- Robust, real-time monitoring and reporting.
- Integration with your back end applications and databases.
- Easy, quick deployment.
Interfaces:
- Network interface: 2X Ethernet 10/100 base-RJ-45
- ISDN: PRI interface (optional)
- Mobile: 4GSM (optional)o 1 antenna/4 channels, o 1 SIM/channel
Protocols:
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2
- ISDN: PRI DSS 1 (Q931, National variant)
- Mobile: GSM 850/1800/1900 MHZ channels.
Codecs:
- ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729(through purchase of a commercial license), GSM,iLBC, Linear,LPC-10 Speex
- PRI Card: T1 / E1 port with optimum PCI interface.
- Dimensions: 4U form factor chasis.
- Power: 800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W
- Size: 4U: 483x177x450 mm
- Mounting: 19" Rack
- Temperature Range: 0-50°C
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