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*ast IVR-IP 60

IP based IVR system with 60 IP channels

astTECS *ast IVR-IP 60 is the complete IP based IVR system with 60 IP channels, capable of handling upto 60 concurrent lines. IVR or Interactive Voice Response is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer's voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.

IP based IVR System do not use hardware trunk, instead they use SIP trunk. IVR technology is most commonly found in the offices / call centers of companies seeking to improve their customer service, reduce costs, and expand their call center operations.

IVR can help:
* handle high call volumes
* service customers after normal business hours
* improve customer service
* lower call center costs
* prioritize customers so urgent calls are handled quickly
* automate an outbound call campaign

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  • Key IVR Benefits

    • Intelligent call routing allows your customers to reach the right agent every time.
    • Integrate your IVR system with internal applications to improve your call center operations.
    • Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
    • Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
    • Reduce idle time in your call center with outbound campaign management.

    What to look for in an IVR solution

    The best IVR solutions should do more than detect voice and keypad inputs. An IVR solution should be a critical application that can scale with your business needs. Below are just a few of the things you should look for in an IVR solution:
    • Simple management tools that make IVR changes in real-time.
    • Scalability to handle a virtually unlimited number of calls.
    • Robust, real-time monitoring and reporting.
    • Integration with your back end applications and databases.
    • Easy, quick deployment.


    • Network interface: 2X Ethernet 10/100 base-RJ-45
    • ISDN: PRI interface (optional)
    • Mobile: 4GSM (optional)o 1 antenna/4 channels, o 1 SIM/channel


  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
  • Codecs:

    • ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729(through purchase of a commercial license), GSM,iLBC, Linear,LPC-10 Speex
    • PRI Card: T1 / E1 port with optimum PCI interface.
    • Dimensions: 4U form factor chasis.
    • Power: 800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W
    • Size: 4U: 483x177x450 mm
    • Mounting: 19" Rack
    • Temperature Range: 0-50°C

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