*ast VL 30
Double click on above image to view full picture
Product Description
We Also Recommend
Product Tags
-
Voice Logger Benefits
Whether you are in Sales & Telemarketing, Collections, or Customer Support in any vertical, this Voice Logger will help you store and track important correspondence for training as well quality assessment.- Record all calls- Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
- Search capability- Ease of searching through voice records without endless maze of menus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.
- Data Security- Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records.
- Multiple format support-The voice logs in MP3 format or GSM format.
- Ease of reporting and viewing- Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.
- Unified interface- Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.
Voice Logger Applications
- Supervising employees.
- Using recorded examples of good calls for training purposes.
- Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future.
- Keeping initial records of transactions and services provided.
- Evaluating customer reactions to IVR loops.
- Help Desks.
- Supervising staff.
- Compiling details of common user difficulties.
- Resolving disputes of what information has been provided.
- Replaying descriptions of particularly complex issues.
- Forwarding complex calls to the most appropriate person without having the customer repeat information.
Voice Logger In Sales:
- Replaying calls to improve sales technique
- Listening to real-life examples of sales best practice
Voice Logger in Management:
- Focusing on the situation at hand by eliminating note- taking
- Replaying unclear calls for clarity
-
-
