*ast VL 60

*ast VL 60

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  • *ast VL 60
  • *ast VL 60
  • *ast VL 60
  • *ast VL 60
  • *ast VL 60

Availability: In stock

$2,960.00
 

Quick Overview

*ast VL 60


astTECS Voice Logger – 60 concurrent calls


*ast VL 60 facilitates Voice logging or voice recording of 60 concurrent calls i.e. the process of recording audio in a business situation. Organizations like Call Center & BPO termed this process as "agent monitoring" or "call logging". Voice logger is a digital multi-channel voice logging, call monitoring and call recording equipment.

*ast VL 60 Voice Logger allows businesses to keep records, improve customer service quality, increase security, decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.

Product Description

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  • Voice Logger Benefits

    Whether you are in Sales & Telemarketing, Collections, or Customer Support in any vertical, this Voice Logger will help you store and track important correspondence for training as well quality assessment.
    • Record all calls- Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
    • Search capability- Ease of searching through voice records without endless maze of menus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.
    • Data Security- Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records.
    • Multiple format support-The voice logs in MP3 format or GSM format.
    • Ease of reporting and viewing- Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.
    • Unified interface- Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.

    Voice Logger Applications

    • Supervising employees.
    • Using recorded examples of good calls for training purposes.
    • Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future.
    • Keeping initial records of transactions and services provided.
    • Evaluating customer reactions to IVR loops.
    • Help Desks.
    • Supervising staff.
    • Compiling details of common user difficulties.
    • Resolving disputes of what information has been provided.
    • Replaying descriptions of particularly complex issues.
    • Forwarding complex calls to the most appropriate person without having the customer repeat information.

    Voice Logger In Sales:

    • Replaying calls to improve sales technique
    • Listening to real-life examples of sales best practice

    Voice Logger in Management:

    • Focusing on the situation at hand by eliminating note- taking
    • Replaying unclear calls for clarity



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